I appogize for ignoring my blog for so long. The company called me the next day, and they felt horrible. While the loss of the calendar wasn't their fault, the lack of communication was (someone was out on leave, and someone else was out of town - it was accidental, and they felt horrible about it.) Not only did they send out another calendar right away, but they credited my card. All is well in my kingdom again, and I still highly recommend Uncalendar and their products!